Hi Ather,
This can be a hard drive failure. To isolate the issue, I recommend running PC check on the hard drive to check if its hardware/software issue.
Click on the following link to run PC check on Hard drive:
Select Custom scan and then click on “Hard drive”.
Also, I would recommend you to run diagnostics below diagnostics on the computer.
Restart the computer and press F12 to enter the Boot Menu.
- When the boot device list appears, highlight Diagnostics and press Enter
- The computer begins to run the Pre-boot System Assessment, a series of embedded diagnostics that perform initial testing on your system board, keyboard, hard drive, and display
- If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition
- Press any key to continue
- Press any key to start the Dell Diagnostics from the Diagnostics utility partition on your hard drive
- After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want to run -
- Express Test: Performs a quick test of devices. The test typically takes 10 to 20 minutes and requires no interaction on your part
- Extended Test: Performs a thorough check of devices. The test typically takes 1 hour or more and requires you to answer questions periodically
- Custom Test: Tests a specific device. You can customize the tests to be run.
- Symptom Tree: Allows you to select tests based on a symptom of the problem you are experiencing
- When you have finished running a test, close the screen to return to the Main Menu screen. To exit the Dell Diagnostics and reboot the computer, close the Main Menu screen
Please make a note of the error message.
Awaiting your response!
