Thanks for your help here, I think I am at the same conclusion.. However, I have just heard back from my complaint to PC World and they are intending to escalate the problem and have another go. Whilst I'm not filled with enthusiasm at the prospect, I am going to let them have a stab at it again. Let's close this thread then, and if needed I will start another later, should the 'experts' at PC fail again. Thanks.
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