Hi DonnaGraham,
Your computer shows two optical drives. Are you not able to use any CD in either of optical drives? If there would have been any issues in Optical drive, you would not have been able to install Operating system on your computer. Could you please let me know what steps have you performed so far.
Please let me know if you are able to see the optical drives in 'My computer'. if yes, then please let me know what exactly happens when you insert the disc in optical drive. Do you get any error?
If the Optical drives are not listed in My computer, you can try deleting the upper lower filters by running a Microsoft Fix-it for this issue from the link: http://bit.ly/QCZ40B
Note: Above step is going to alter the registry settings of the computer. Before you proceed, you can either back up the registry settings or can create a restore point. You can get detailed information on creating the restore point from link: http://bit.ly/RrpN1Q
Once you click on the link for Microsoft Fix it --> Click Run Now --> Save the file --> Double click on it --> and follow the prompts.
If the issue still persists, you can follow the steps below:
- Click 'Start', and then click 'All Programs'.
- Click 'Accessories', and then click 'Run'.
- Type 'regedit', and then click 'OK'. If you are prompted for an administrator password or for a confirmation, type the password, or click 'Allow'.
- In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
- In the right pane, click UpperFilters.
Note: You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
- On the 'Edit' menu, click 'Delete'.
- When you are prompted to confirm the deletion, click 'Yes'.
- In the right pane, click 'LowerFilters'.
- On the 'Edit' menu, click 'Delete'.
- When you are prompted to confirm the deletion, click 'Yes'.
- Exit Registry Editor.
- Restart the computer and see if the issue still persists.
Please reply for further clarifications.