Hi LORISSHAFFER,
I would recommend you to run the diagnostics on the computer to check the hardware functionality.
To run ‘Dell Diagnostics’
- Power off the computer
- Restart the computer, press F12 on the Dell logo
- Select ‘Diagnostics’ from the boot menu
- Please refer to the link if any error code shows up http://dell.to/OUGnqT
Here is the link for manual re-installation of Windows on the computer http://dell.to/Qe7jyP
Select 'Click here to change the Operating System' to choose the appropriate operating system.
Note: We would advise you to take a complete backup of your data (pictures, music, videos, and documents) as this step leads to complete data loss. Please disconnect any external peripherals as well.
Hope this helps. Please reply if you have any questions.