That's ridiculous. If this is a problem that only people with this specific configuration of Dell computer are experiencing I don't think that you can call it a Windows 8 issue. Sure the problem might be caused by something that Windows does, but it only becomes a problem because of a compatibility issue with this system in particular. People who recently purchased computers from your competitors aren't experiencing this issue in volumes, so it's not a problem with the Windows system in general. These kinks should have been worked out before the computer was shipped, or you should be doing something more to alleviate the stress it is causing your customers. I purchased this system because it was the best system available at the price I purchased it for, but it's not a good deal if the thing doesn't work. My time is valuable, and it annoys me that I have spent more time trying to fix this computer than I spent trying to fix the computer it was supposed to replace, and after spending hours getting it set up I have to wipe the computer clean and start from scratch.
I will definitely not be doing all the steps that Cashmoneyz just described to fix a brand new computer. I just received my restore discs the other day, but its taking forever for me to rescue my data from the machine before I can use the disc to wipe the computer clean and fix it. What's worse is that Dell wants me to send the system restore discs back after I am done using them. I should have received a copy of this disc with the computer, and I think it's absurd that they would ask me to return the discs after I have experienced such a massive inconvenience within the first week of ordering my computer from them. Then if something like this were to ever happen again, I would have to call back and waste an hour or so diagnosing the issue before the agent would determine that he needed to send me the recovery media, and then wait two days for it to arrive again.
I'll send back those discs after I have wiped my data off this thing, but the computer is coming back as well. I have had this thing for over 2 weeks now, it cost a considerable amount of money, and I haven't been able to do any work on it. In fact the downtime has cost me much more than this piece of junk is worth. My company will be steering clear of your products from now on, and I will be discouraging people from purchasing any Dell computers in the future.
