I had the problem for a while I kept getting hard drives replaced and they never gave me the replacement computer I was promised finally a technician came and I sat in with him and watched him do the fix and they would only put in a new hard drive or new wires, finally this guy installed ALL the stuff needed wires, motherboard hard drive and I have only had the occasional freeze happen here and there but as far as a major crash I haven't had to worry about that (knock on wood) I'm enjoying the computer for now hopefully it lasts because my warranty is up by now
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