Thanks, jesse...........I really appreciate the reply. Makes me feel a little better about this purchase, even though I haven't heard anything yet from Dell as to when they are going to send someone out to get it going. Pretty frustrating to have a brand new "All-in-One" sitting here and can't even get it to turn on. I am pretty computer savy but this has got me stumped. Can't do much when you can't get anything on the screen but blackness. I'll keep you posted. Jane
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