Hi harpe025,
Install .Net framework 4.5 version from the below link:
Are you trying to download the spoftwares shipped with the computer?
This link for My dell downloads would only work on Internet explorer browser not on any other browser. If you are using Internet explorer browser already, try resetting the internet explorer.
Please follow below mentioned steps to reset IE:
- Close all Internet Explorer and Windows Explorer windows that are currently open.
- Open Internet Explorer by clicking the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.
- Click the Tools button, and then click Internet options.
- Click the Advanced tab, and then click Reset. Select the Delete personal settings check box if you would also like to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
- In the Reset Internet Explorer Settings dialog box, click Reset.
- When Internet Explorer finishes applying default settings, click Close, and then click OK.
- Close Internet Explorer.
- Your changes will take effect the next time you open Internet Explorer.
Refer the following link for FAQ’s on My Dell Downloads:
If the issue persists, Kindly private message the service tag so that I can take the case forward.
To send me a Private Message, click my User name, and then click Start Conversation.
Awaiting your response!