thx for your suggestions. i have not been able to isolate the all in one SCAN software in my programs or other locations on my C disc. I did download a new copy of the 964 printer drivers and software in order to make sure my software was complete and not damaged. when creating the shortcut to my desktop i ended up with the printer icon (not the all in one scan icon). when i first opened it the screen showed the dell scan representation but never brought up the full screen that allows me to preview, scan, scan and copy, scan and save, scan and fax, etc. any thoughts?
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