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Re: New Dell XPS 8500 won't boot

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Hi mcnieman, 

The computer stuck at Dell logo after first boot of Windows 8 might be happening because of forcibly turned off or reset of the computer on first boot. This issue is only seen on systems configured with the SSD cache drive and HDD used for IRST. There is workaround for this, try and keep us posted if the issue is fixed: 

  1. Power on/Restart the computer.
  2. Start tapping the F2 key to enter System Setup (BIOS).
  3. Go to the “Boot” tab.
  4. Select “Boot Mode”.
  5. Choose “Legacy”.
  6. Hit Enter.
  7. Press F10 key to save and exit.
  8. When the computer restarts again repeat steps 1 through 7 and switch it back to “UEFI”.

 Do reply with results.


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