Hi jayc242,
The error may be occurring due to upgrading the system BIOS directly from version A19 to A22. You may install BIOS version A21 before updating the BIOS to A22. Please visit the link: http://dell.to/10m4AWi, to install version A21.
Note: Before updating BIOS please ensure that:
- Battery is >10% charged
- Battery charger should be connected
- No external devices (flash drives, printers, external hard drives) should be connected.
- All other programs should be closed and documents saved
You can also try to reset the BIOS to factory defaults and then try to update the BIOS. To reset, follow the steps below:
- Power on the system and tap <F2> at the ‘Dell’ logo
- Go to ‘Maintenance’ tab on left side
- Go to ‘load defaults’ on right side and hit ‘Enter’
- Press ‘Esc’ to ‘Save and Exit’
Hope this helps. Please reply if you have any other questions.