Hi TannD,
Please help me understand if you are using any other browser other than Internet explorer?
If you are using internet explorer, reset to factory settings.
To reset Internet Explorer settings
- Close all Internet Explorer and Windows Explorer windows that are currently open.
- Open Internet Explorer by clicking the Start button . In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.
- Click the Tools button, and then click Internet options.
- Click the Advanced tab, and then click Reset.
- Select the Delete personal settings check box if you would also like to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
- In the Reset Internet Explorer Settings dialog box, click Reset.
- When Internet Explorer finishes applying default settings, click Close, and then click OK.
- Close Internet Explorer.
- Your changes will take effect the next time you open Internet Explorer.
Now try downloading the file.
Awaiting your response!