I have bought plenty of computers from DELL and have known that if I purchase anything from here, that I will need to buy and extended warranty on my products. In Aug. of 2011 I purchased a XPS and a V515w printer and also added 2 yr warranty on both items, since these would be for my daughter to do school work. Now that she is having issues with her printer and I call, and of course they say I only have 1 yr warranty and it is expired. Yet I know I had extended the warranty on the printer also and not just the laptop. When I called, I spoke to 4 different people and each of them kept giving me the same info and I already knew this information. My printers ink is full, I have tried cleaning the printer heads, and have done everything on my end that I can without messing up the printer anymore. When my daughter uses her printer on a daily basis, and the printer cannot seem to show all the letters or pictures on the page, I believe that is an issue that needs to be resolved since these systems are not cheap. I am very upset because I have been a loyal customer for many years and have bought all my computers and printers with Dell and it seems like I never have a solution to the problems that I get with these systems. This is not the first time that this has happened and never have I been transfered to a manager when I ask to speak to one. I believer from here on, I will go ahead and cancel my account with Dell and move on to another company that will give me the support that I need when I purchase systems that cost up to $3,000.
Never again will I purchase from this company. I will be sure and ask about the technical support before purchasing from anyone else since Dell has made it bad for everyone.