Re: Intermittent loss of internet connection

Note: PC restore will lead to data (pictures, documents, programs, music) loss. Please perform a data backup prior to this step. Please disconnect any external peripherals (printer, scanner or any USB device) as well. 

Steps for PC restore:

• Start the computer.
• Tap the <F8> key about 5-6 times on the keyboard during the startup process ( as soon as you see the blue Dell logo) until you see the Windows Advanced Options menu on the screen.
• Note:  If the Windows Advanced Options menu does not appear, restart the system and try again.
• Press the <Down Arrow> key to select Repair Your Computer and press the <Enter> key.
• The System Recovery Options window appears.
• Select your language and click next.
• Log in as a user with administrative rights and click OK.
• Click Dell Factory Image Restore.
• The Dell Factory Image Restore window appears.
• Click Next.
• Check Yes, reformat hard drive and restore system software to factory condition. 
• Click Next.
• The factory software image is now written to your hard drive.
• Click Finish to restart the computer.  

•    Remove all external peripherals from your system such as scanner, printer, modem or network cables, USB flash driver or other external Hard Drive etc.
•    Insert the Windows XP CD in your system.
•    Restart your system and keep tapping “F12” as soon as the Dell logo appears.
•    When the ‘Boot Menu’ appears, highlight the CD/DVD drive (listed as "CDROM", "CD/DVD" or "CD/DVD/CD-RW") entry from the list and press <Enter>.
•    If the message ‘Press any key to boot from the CD...’ appears, press a key to continue booting to the CD.
•    In the windows XP setup screen, press <Enter> to set up Windows XP.
•    In the ‘Windows XP Licensing Agreement’, read the license agreement, and then press <Page Down> to scroll through the agreement.

• Press <F8> to accept the terms and conditions specified in the license agreement. The partition screen is displayed depending on your computer configuration.
• Highlight all the partitions and press "D" to delete them.

Note: It will ask you to press 'D' and  a few other characters such as 'enter' or 'L' to delete the partitions.

• If you are prompted to format the partition, use the up or down arrow keys to highlight ‘Format the partition using the NTFS file system (Quick)’. Press <Enter> .

• The setup will start formatting the files.

• After the above screen completes the formatting, setup will start copying files.

• Once the setup completes, your system will restart automatically.

• You will get “An exciting new look” screen.

• Click ‘Next’ on the ‘Regional and Language Options’ window.

• In the ‘Personalize Your Software’ screen, type your name in the ‘Name’ field and your organization's name in the ‘Organization’ field, if applicable, and click ‘Next’.

• In the ‘Computer Name’ screen, type the computer name in the ‘Computer Name’ field if you want to change it from the name provided and click 'Next'.

• In the ‘Date and Time Settings’ screen, verify that the correct date, time, and time zone appear, and click ‘Next’.

• In the ‘Networking Settings’ screen, click to select ‘Typical’, and click ‘Next.’ If available, click ‘Skip’ to skip the networking setup section.
• Setup will finalize the installation and should complete within 30 minutes of this point. Once complete, the computer will restart.

Note: If you see the message ‘Press any key to boot from the CD’ when the computer restarts, do not press any keys on the keyboard.

• After the computer reboots, the newly installed operating system will attempt to configure itself for your detected devices, however many of your device drivers are not yet installed. Use the following to finish the configuration and prepare the computer for driver installation:

1. If the ‘Display Settings’ message appears, click ‘OK’.
2. If a ‘Monitor Settings’ message appears, click ‘OK’.
3. In the ‘Welcome to Microsoft Windows’ window, click ‘Next’.
4. In the registration screen, click to select ‘No, not at this time’ and click ‘Next’. You will be prompted to register your computer again later.
5. In the ‘Do you want to set up Internet access now?’ window, click to select ‘No, not at this time’ and click ‘Next’.
6. In the ‘Who will use this computer?’ window, type the user name of your choice in the ‘Your name’ text box. Type the name of any additional ‘Users’ that will be using the computer in the additional text boxes provided.
7. Click ‘Next’ to continue.
8. Click ‘Finish’.