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Re: Is Dell ignoring UK Consumer rights?

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Speedstep Your correct in that few companies offer 5 year warranties. However that is beside the point. All companies have a legal obligation under the sale of goods act. I had a similar problem with a HP desktop and got a full replacement even though it was nearly 3 years old. Similar story with a Samsung freezer that packed up after 4 years. People need to stop being fobbed of by companies that tell customers they have no responsibility once a product is out of warranty as this is completely untrue - and they know it!

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